IT Support Services

Services we provide

Cybersecurity Services

• Security Assessment & Roadmap – Gap analysis, risk register, and prioritised fixes.

• Managed EDR/XDR – Microsoft Defender monitoring, threat hunting & rapid containment.

• SOC & SIEM (Sentinel) – 24/7 alerting, log retention, and incident response.

• Vulnerability & Patch Management – Continuous scanning and monthly patching.

• Identity Security (Entra ID) – MFA, Conditional Access, passwordless & SSPR.

• Email Security & Anti-Phishing – Defender for 365, SPF/DKIM/DMARC, safe links/attachments.

• Data Loss Prevention & Encryption – BitLocker, sensitivity labels, auto-classification.

• Web/DNS Filtering – Category blocking and malware/command-and-control protection.

• Network & Wi-Fi Hardening – Firewalls, segmentation, VPN/Zero-Trust, WPA3-Enterprise & guest isolation.

• Privileged Access Management – Admin tiering, just-in-time access, audits.

• Security Awareness Training – Ongoing micro-training and simulated phishing.

• Ransomware Readiness – Immutable backups, least-privilege and recovery playbooks.

• Compliance Support – GDPR, Cyber Essentials/Plus & PCI-DSS readiness and documentation.

• Incident Response Retainer – On-call response, forensics and post-incident reporting.

• vCISO Advisory – Policies, board reporting and quarterly security reviews.

Cloud Services

• Microsoft 365 Setup & Migrations – Move email and files to Exchange Online, OneDrive & SharePoint with zero fuss.

• Teams Enablement – Chat, meetings and calling configured with governance and retention.

• Identity & Access (Entra ID) – SSO, MFA, Conditional Access and self-service password reset.

• Device Management (Intune) – Autopilot provisioning, app deployment and compliance for Windows/Mac/iOS/Android.

• Azure Infrastructure – VMs, Azure Files/Storage, Azure Virtual Desktop and hybrid AD.

• Hybrid Cloud & File Modernisation – Replace on-prem file servers with SharePoint/OneDrive or Azure File Sync.

• Cloud Security – Defender for 365 & Endpoint, Safe Links/Attachments, DLP and eDiscovery.

• Secure Remote Access / Zero-Trust – VPN alternatives, Azure App Proxy and granular access policies.

• Disaster Recovery & Resilience – Azure Site Recovery and geo-redundant designs.

• Cost & License Optimisation – Right-size Azure resources and trim unused M365 licenses.

• Cloud VoIP Options – 3CX/Teams Phone integrations and SIP trunking.

• Ongoing Management & Training – 24/7 monitoring, updates and user training.

Backup Services/Solutions

• Endpoint Backup – Automatic backups for laptops & desktops (on-site or remote staff).

• Server & VM Backup – Image- and file-level backups for Windows/Linux, VMware & Hyper-V.

• NAS & File Server Backup – High-speed snapshots with flexible retention.

• Hybrid On-site + Cloud – 3-2-1-1-0 strategy for resilient, multi-location protection.

• Immutable Off-site Copies – Ransomware-proof, write-once backups you can’t accidentally alter.

• Bare-Metal & Rapid Restore – Recover whole machines or single files in minutes.

• Disaster Recovery (DRaaS) – Cloud failover to keep core systems online during an outage.

• Long-Term Archiving & Legal Hold – 7+ year retention with audit trails.

• Backup Monitoring & Test Restores – 24/7 monitoring, monthly test restores, and compliance reports.

• GDPR-Ready – End-to-end encryption, UK/EU data residency, and Data Processing Agreements.

• Bring-Your-Own-Cloud – Use Azure/Wasabi/AWS S3 or our managed storage.

MKC Support transformed our IT infrastructure, ensuring seamless operations and top-notch cybersecurity for our hotel.

Hotel Manager

★★★★★